MyFreseniusKabi - Help - USA

Customer Service
Pharmaceutical Products
Call Us:
Fax Us: 800-743-7082
Medical Devices
Call Us:
Fax Us: 800-395-3291
Hours of Operation: Monday - Friday: 7AM - 6PM CST
FAQs
Customer Self Service expand image
How do I reset my password?
You can reset your password by clicking on the Sign-in” button and then on “Forgot Password?”. Enter your e-mail address and click on "Submit". You will receive an e-mail to reset your password. 

How do I change my password?
If you would like to change your password or update your personal information, click on “My Account” and then on “My Profile.” Here you will find a “Change Password” button. 

How do I add a Ship To address to my account?
You can add a Ship To account by clicking on “My Profile” and then on “Add Ship To Account.” Insert your Ship To account number to search for it. For verification, please provide a previous purchase order or invoice number. If a new Ship To account needs to be created, then please click here on the links below to see the requirements for creating a new Ship To address. 

Order Trackingexpand image
How do I view/track my order?
You can view/track the status of any order by clicking on "My Transactions" and then on "Order". Search for the order you would like to view/track.

Can I change my shipping method to ‘rush’?
If an expedited shipping method is required, please contact Customer Service.

Managing My Orders expand image

How do I change/cancel my order?
If you require any changes to an existing order, please contact Customer Service.

How do I return my order?
Please click here on the below link and follow the instructions on the form.

Can I use my credit card?
No, we cannot accept credit cards.

For Medical Device (Fenwal) government customers, please contact Customer Service to process your payments.

For Pharmaceuticals government customers, please contact Credit Department to process your payments.

Terms and conditions expand image