At Fresenius Kabi, We are on a mission. Yours.
As a valued customer, your feedback is important to us.
We invite you to take a minute to complete a brief five question survey about your recent ecommerce experience.
Click here to take survey
At Fresenius Kabi, everything we do has one ultimate purpose; to help you fulfill your mission in health care .
We look forward to hearing from you.
We appreciate you taking the time to give us feedback.
Our goal is to continuously improve how we serve you.
Thanks for letting us know how we're doing.
At Fresenius Kabi, we're on a mission. Yours.
How do I change my password?
If you would like to change your password or update your personal information, click on “My Account” and then on “My Profile.” Here you will find a “Change Password” button.
How do I add a Ship To address to my account?
You can add a Ship To account by clicking on “My Profile” and then on “Add Ship To Account.” Insert your Ship To account number to search for it. For verification, please provide a previous purchase order or invoice number. If a new Ship To account needs to be created, then please click here on the links below to see the requirements for creating a new Ship To address.
Can I change my shipping method to ‘rush’?
If an expedited shipping method is required, please contact Customer Service.
How do I change/cancel my order?
If you require any changes to an existing order, please contact Customer Service.
How do I return my order?
Please click here on the below link and follow the instructions on the form.
Pharmaceutical Products: Click here
Medical Device Products : Click here
Can I use my credit card?
No, we cannot accept credit cards.
For Medical Device (Fenwal) government customers, please contact Customer Service to process your payments.
For Pharmaceuticals government customers, please contact Credit Department to process your payments.